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Position Details
Employment Type
MRH Neal Street
Position Summary

Central Intake Officer

MRH Neal Street - Gisborne


  • Great Working Environment and Salary Sacrifice Benefits
  • Work close to home, at picturesque  location
  • Exciting opportunity to work with an innovative team focused on quality client care


We have a rare opportunity for a Casual Intake Officer to join our team, based in Gisborne. Intake is a critical part of the MRH business, as it ensures new and existing clients are able to access the appropriate service in a timely manner.

The ideal candidate will work with our motivated and friendly Intake team to support the increase of referrals. We are seeking a creative, passionate and organised individual that has worked in a fast pace and complex environment with various service providers and funding obligations. If this role sounds like the new challenge you’re looking for, then we want to hear from you!


You will:

  • Deliver client focused intake services and service coordination functions
  • Undertake initial needs identification, client eligibility for services, client priority status for appointments and potential need for referrals
  • Facilitate access for clients to the services they require in a timely manner
  • Provide information to members of the community about MRH & others services
  • Providing timely feedback to service providers regarding client status


What we are looking for:

  • Experience in a Community Health Setting or similar environment, an understanding of the principles of Health Promotion, Active Service Model, Social Model of Health
  • Knowledge and/or experience in Disability services
  • An understanding of My Aged Care
  • The Ability to liaise across the full spectrum of health and welfare services
  • Commonwealth Home Support Program (CHSP) and the National Disability Insurance Scheme (NDIS) experience is highly regarded 



  • A work environment where people are valued and encouraged to share their ideas
  • A strong learning culture where you are in the driver’s seat of your ongoing professional development
  • Working in a trusted and values based organisation focused on quality and growth
  • Competitive Salary (with salary packaging and meal & entertainment benefits)


On July 1, 2018, MRH officially united with leading aged care provider Benetas.  Benetas is committed to our reputation as a truly great place to work.  We care about our people’s health and wellbeing and invest significantly in their development. We take pride in being a diverse and inclusive employer. We respect and value differences and encourage people of all ages and backgrounds to work with us. Benetas is a recognised leader in Gender Equality and has been awarded an Employer of Choice citation for 12 years in a row.


How to apply

To view the position description and apply for this position, please submit your cover letter and resume at Benetas uses video interviewing as part of our selection process. If shortlisted, you may receive an email invitation to complete an online video interview. This can be completed on any video enabled laptop, mobile phone or tablet. 

Please note we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

All applicants must have valid working rights, be willing to undergo a police check and have valid working with children check.

Position Description
Position Description - Central Intake Officer.pdf
Please note that this position will close at 11:45pm on the closing date.
Please ensure your application is added before this time as we do not accept late applications.