Customer Service Officer (CSO)  

• Work for a Leading Not-for-Profit Organisation
• Great Working Environment and Salary Sacrifice Benefits
• Permanent Position Available, Gisborne Location

We currently have an exciting employment opportunity for a passionate and experienced Customer Service Officers to join our high performing team at our Gisborne location. This position is in the capacity of 0.8 part time and permanent. The successful applicant will provide a friendly and welcoming “front of house” approach to residents, families, visitors and staff. You will be working closely with the Residential Manager to offer seamless customer service and administration support to residents, families, staff and management.  

The primary responsibilities of the position include:

• Organisation of work to ensure compliance with policies and procedures
• Provide front of house customer service to the residents, families, visitors and staff
• Conduct orientation tours of the site when delegated by the manager
• Perform reception / switchboard and administrative duties to meet customer needs
• Maintain office inventory and records
• Submit resident admission, discharge and variation information
• Produce written reports from financial and administrative management systems when required
• Work as part of a team, but also autonomously when required and in line with the policies of Benetas
• Create genuine connections and empathise with residents, families and staff

To be successful in this position, you will demonstrate:

• Certificate IV in Business Administration (or a similar qualification) is desirable   
• Previous experience in administrative support or customer service
• Experience working in Aged Care is desirable
• Experience in rosters and accounts and aged care systems (highly regarded)
• Proficient with Microsoft Office and various computer systems  
• A high attention to detail, accuracy and effective time management skills 
• You are friendly, positive and demonstrate client-focused behavior
• Excellent verbal and written communication skills
• Shows empathy and treats others with dignity and respect

Benefits:

• A safe and supportive work environment where people are valued and encouraged to share their ideas
• A strong learning culture where you are in the driver’s seat of your ongoing professional development
• Rewarding work that supports our clients to have a positive experience of ageing
• Competitive Salary (with salary packaging and meal & entertainment benefits)
• Working in a trusted and values based organisation focused on quality and growth

Benetas is dedicated to supporting older Victorians, their friends and carers, through a range of aged care and in-home services. We care about our people’s health and wellbeing and invest significantly in their development. We respect and value differences and encourage people of all ages and backgrounds to apply. Benetas is a recognised leader in Gender Equality, having been awarded an Employer of Choice citation for 13 years in a row.

Please note, Benetas rosters according to operational requirements, which may include shifts up to 10 hours in length.

How to apply

To view the position description and apply for this position, please submit your cover letter and resume at http://www.benetas.com.au/meet/join-team-benetas. 

Please note we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

Applicants must have valid working rights and be willing to undergo a police check.

Registered Nurse - In Home Nursing Service

Join our team within the Western Metro suburbs and/or Macedon Ranges

• Work for a Leading Not-for-Profit Organisation
• Great Working Environment and Salary Sacrifice Benefits
• Provide Nursing care in a home or community setting

We have an exciting opportunity within our In Home Nursing Service (IHNS) team. Currently looking for experienced Casual Registered Nurses to join the team! Our IHNS provides in home and post-acute care for clients who range from paediatrics to the elderly. Working in different homes from week to week, your ability to quickly understand clients’ needs and deal with them in a compassionate way is vital.

Key Responsibilities:

• Undertake nursing duties for the client to maximise the client’s well being and healthcare at home
• Monitor and advise of dangers or risks in and around environments where clients live
• Provide base-line assessment information and ongoing care with appropriate interventions
• Ensure the continuity of patient care by liaising with hospitals, other community services, doctors and allied health professionals
• Co-ordinate a written nursing care plan for clients/clients and assist with this plan
• Observe and promptly report any changes in a client’s behaviour or health/well being

What we want from you:

• A Registered Nurse (Division 1) with a current AHPRA registration
• Experienced in Hospital in the Home, Emergency, Critical Care or Community care Nursing
• Self-driven with excellent client/patient management and clinical skills
• Customer service focused, with the ability to provide patient and family education and support
• Friendly, positive and naturally able to build relationships that make a difference
• Empathetic and treat others with integrity and respect
• Fully licenced to drive in Victoria with a reliable vehicle
• Willing to undergo a police check and have full working rights in Australia 
• Working with Children check (desirable)

Benefits at Benetas:

• Competitive Salary (with salary packaging and meal & entertainment benefits)
• A safe and supportive work environment where people are valued and encouraged to share their ideas
• A strong learning culture where you are in the driver’s seat of your ongoing professional development
• Rewarding work that supports our clients to live a better life
• Working in a trusted and values based organisation focused on quality and growth

Our Company:

Benetas is dedicated to supporting older Victorians, their friends and carers, through a range of aged care and in-home services. We care about our people’s health and well being and invest significantly in their development. We respect and value differences and encourage people of all ages and backgrounds to apply. Benetas is a recognised leader in Gender Equality, having been awarded an Employer of Choice citation for 12 years in a row.

Please note we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

To view the position description and apply for this position, please submit your cover letter and resume at http://www.benetas.com.au/meet/join-team-benetas. 

Applicants must have valid working rights and be willing to undergo a police check.

All casual employee's are entitled to a casual loading of 25%.

In-Home Service Assistant (Personal Care Worker)

Benetas Home Care Services - Melbourne's Southern Suburbs 

One of Australia’s leading not-for-profit organisations, Benetas, is looking for dedicated, community-minded, in-home service assistants. In this rewarding role you will join our growing team in supporting aging people in your local community to remain independent at home with choice in their lives.

To succeed you will be compassionate, respectful, caring, dedicated and reliable. If that sounds like you, then you are exactly the person we need. 

The benefits to you of this role are:

• Flexible hours that are family-friendly
• Paid kilometres
• Being a part of a growing organisation which is highly regarded by its own employees
• Personal satisfaction and fulfilment through supporting elderly people to remain in their own homes

To be successful you will have:

• Certificate III in Aged Care or equivalent
• Full driver’s licence & reliable vehicle with comprehensive insurance
• Valid police check or willingness to obtain one
• Right to work in Australia

What is the role?

The role is predominantly made up of personal care and domestic support/assistance work that includes meal preparation, shopping with and without the client, transport and socialisation.

If you would like to become a part of our team, we would love to hear from you straight away! Click on the link to submit your application today! 

All casual employees are entitled to a 25% casual loading.

Registered Nurse - In Home Nursing Service

Join our team within the Melbourne Southern Metro region!

• Work for a Leading Not-for-Profit Organisation
• Great Working Environment and Salary Sacrifice Benefits
• Provide Nursing care in a home or community setting

We have an exciting opportunity within our In Home Nursing Service (IHNS) team. Currently looking for experienced part-time Registered Nurses to join the team! Our IHNS provides in home and post-acute care for clients who range from paediatrics to the elderly. Working in different homes from week to week, your ability to quickly understand clients’ needs and deal with them in a compassionate way is vital.

Key Responsibilities:

• Undertake nursing duties for the client to maximise the client’s wel lbeing and healthcare at home
• Monitor and advise of dangers or risks in and around environments where clients live
• Provide base-line assessment information and ongoing care with appropriate interventions
• Ensure the continuity of patient care by liaising with hospitals, other community services, doctors and allied health professionals
• Co-ordinate a written nursing care plan for clients/clients and assist with this plan
• Observe and promptly report any changes in a client’s behaviour or health/well being

What we want from you:

• A Registered Nurse (Division 1) with a current AHPRA registration
• Experienced in Hospital in the Home, Emergency, Critical Care or Community care Nursing
• Self-driven with excellent client/patient management and clinical skills
• Customer service focused, with the ability to provide patient and family education and support
• Friendly, positive and naturally able to build relationships that make a difference
• Empathetic and treat others with integrity and respect
• Fully licensed to drive in Victoria with a reliable vehicle
• Willing to undergo a police check and have full working rights in Australia 
• Working with Children check (desirable)

Benefits at Benetas:

• Competitive Salary (with salary packaging and meal & entertainment benefits)
• A safe and supportive work environment where people are valued and encouraged to share their ideas
• A strong learning culture where you are in the driver’s seat of your ongoing professional development
• Rewarding work that supports our clients to live a better life
• Working in a trusted and values based organisation focused on quality and growth

Our Company:

Benetas is dedicated to supporting older Victorians, their friends and carers, through a range of aged care and in-home services. We care about our people’s health and well being and invest significantly in their development. We respect and value differences and encourage people of all ages and backgrounds to apply. Benetas is a recognised leader in Gender Equality, having been awarded an Employer of Choice citation for 12 years in a row.

Please note we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

To view the position description and apply for this position, please submit your cover letter and resume at http://www.benetas.com.au/meet/join-team-benetas. 

Applicants must have valid working rights and be willing to undergo a police check.

• Work for a Leading Not-for-Profit Organisation
• Great Working Environment and Salary Sacrifice Benefits
• Casual Positions Available, West Brunswick Location

We currently have exciting employment opportunities for experienced Personal Care Workers to join our casual pool at our West Brunswick residential aged care facility, Gladswood Lodge. Gladswood Lodge is nestled amongst leafy surrounds and is renowned for its strong ties to the community and providing a home away from home for residents.

The primary responsibilities of the position include:

• Maintaining a clean, warm, tidy and comfortable living environment within the apartments
• Delivering domestic care including personal care, simple cleaning, linen service and food preparation 
• Confident use of technology to input, read and extract resident information
• Observing, documenting and reporting changes in resident wellbeing and care environment
• Showing sound judgement and knowing when to escalate issues to clinicians
• Working well in a team environment

To be successful in this position, you will demonstrate:

• Minimum Certificate III in Individual Care or equivalent
• Excellent verbal and written communication skills
• A friendly, positive attitude and ability to demonstrate client-focused behaviour
• A natural ability to build relationships that make a difference
• Honesty, helpfulness and dependability - making you a great asset for the team
• Willingness to learn, develop and take on new challenges
• Empathy and an emphasis on treating others with dignity and respect
• Willingness to undergo a police check

Benefits:

• A safe and supportive work environment where people are valued and encouraged to share their ideas
• A strong learning culture where you are in the driver’s seat of your ongoing professional development
• Rewarding work that supports our clients to have a positive experience of ageing
• Competitive Salary (with salary packaging and meal & entertainment benefits)
• Working in a trusted and values based organisation focused on quality and growth

About Benetas:

Benetas is dedicated to supporting older Victorians, their friends and carers, through a range of aged care and in-home services. We care about our people’s health and wellbeing and invest significantly in their development. We respect and value differences and encourage people of all ages and backgrounds to apply. Benetas is a recognised leader in Gender Equality, having been awarded an Employer of Choice citation for 13 years in a row.

Please note, Benetas rosters according to operational requirements, which may include shifts up to 10 hours in length.

How to apply

To view the position description and apply for this position, please submit your cover letter and resume at http://www.benetas.com.au/meet/join-team-benetas. 

Please note we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

Applicants must have valid working rights and be willing to undergo a police check.

• Work for a Leading Not-for-Profit Organisation
• Great Working Environment and Salary Sacrifice Benefits
• Casual Positions Available, North Caulfield Location

We currently have exciting employment opportunities for experienced Personal Care Workers to join our casual pool and high performing team at Lovell House, located in North Caulfield. With its beautiful heritage décor, Lovell house has a reputation for providing its residents with outstanding person-centered care.

The primary responsibilities of the position include:

• Assists with medication safely within designated scope
• Response for a clean, warm, tidy and comfortable living environment within the apartments
• Delivers domestic care including personal care, simple cleaning, linen service and food preparation
• Confident uses of technology to input, read and extract resident information
• Observes, documents and reports changes in resident wellbeing and care environment
• Shows sound judgement and knows when to escalate issues to clinicians
• Works well in a team environment

To be successful in this position, you will demonstrate:

• Minimum Certificate III in Individual Care or equivalent
• Excellent verbal and written communication skills
• You are friendly, positive and demonstrate client-focused behaviour
• A natural ability to build relationships that make a difference
• Honest, helpful and dependable - a great asset for the team
• Willingness to learn, develop and take on new challenges
• Shows empathy and treats others with dignity and respect
• Willing to undergo a police check
• Endorsement to administer medication is desirable

Benefits:

• A safe and supportive work environment where people are valued and encouraged to share their ideas
• A strong learning culture where you are in the driver’s seat of your ongoing professional development
• Rewarding work that supports our clients to have a positive experience of ageing
• Competitive Salary (with salary packaging and meal & entertainment benefits)
• Working in a trusted and values based organisation focused on quality and growth

Benetas is dedicated to supporting older Victorians, their friends and carers, through a range of aged care and in-home services. We care about our people’s health and wellbeing and invest significantly in their development. We respect and value differences and encourage people of all ages and backgrounds to apply. Benetas is a recognised leader in Gender Equality, having been awarded an Employer of Choice citation for 13 years in a row.

Please note, Benetas rosters according to operational requirements, which may include shifts up to 10 hours in length.

How to apply

To view the position description and apply for this position, please submit your cover letter and resume at http://www.benetas.com.au/meet/join-team-benetas. 

Please note we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

Applicants must have valid working rights and be willing to undergo a police check.

• Work for a Leading Not-for-Profit Organisation
• Great Working Environment and Salary Sacrifice Benefits
• Casual Positions Available, Camberwell Location
• Both AM and PM shifts available

We currently have exciting employment opportunities for experienced Enrolled Nurses to join our casual pool at Broughton Hall Residential Aged Care facility and work with a high performing team at our magnificent heritage listed “Tara” mansion in the heart of Camberwell.

The primary responsibilities of the position include:

• Providing excellent, person-centred resident care in relation to each individuals needs
• Awareness of aged care legislative requirements
• Supervising and administering medication safely and effectively in accordance with Benetas policies and procedures
• Maintaining documentation; completing resident assessments, incident investigation and related care documents in order to meet accreditation standards
• Commitment to maintain the lifestyle, wellbeing and safety of the residents at all times
• Undertaking clinical monitoring of residents and escalating changes as required
• Providing staff with clear direction and guidance and actively promoting positive working relationships

To be successful in this position, you will demonstrate:

• Registration with AHPRA as an Enrolled Nurse (Medication Endorsed)
• Experienced in a Team Leader role, with a minimum of 2 years’ in Aged Care setting
• Excellent verbal and written communication skills and able to work independently
• You are friendly, positive and demonstrate client-focused behaviour
• A natural ability to build relationships that make a difference
• Honest, helpful and dependable - a great asset for the team
• Shows empathy and treats others with dignity and respect
• Willing to undergo a police check

Benefits:

• A safe and supportive work environment where people are valued and encouraged to share their ideas
• A strong learning culture where you are in the driver’s seat of your ongoing professional development
• Rewarding work that supports our clients to have a positive experience of ageing
• Competitive Salary (with salary packaging and meal & entertainment benefits)
• Working in a trusted and values based organisation focused on quality and growth

About Benetas:

Benetas is dedicated to supporting older Victorians, their friends and carers, through a range of aged care and in-home services. We care about our people’s health and wellbeing and invest significantly in their development. We respect and value differences and encourage people of all ages and backgrounds to apply. Benetas is a recognised leader in Gender Equality, having been awarded an Employer of Choice citation for 13 years in a row.

Please note, Benetas rosters according to operational requirements, which may include shifts up to 10 hours in length.

How to apply

To view the position description and apply for this position, please submit your cover letter and resume at http://www.benetas.com.au/meet/join-team-benetas. 

Please note we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

Applicants must have valid working rights and be willing to undergo a police check.

Service Scheduling Coordinator

Benetas Home Care - Braybrook | Permanent, part-time 

• Work for a Leading Not-for-Profit Organisation
• Great Working Environment and Salary Sacrifice Benefits
• Passionate about client experience outcomes

We are seeking a Part Time Service Scheduling Coordinator that is customer focused with exceptional time management skills. If you’re looking to put your problem solving and planning skills to the test, then this role is for you. The ideal candidate will be focused on responsive rostering and the strategic use of a large carer workforce to minimise travel time and ensure smooth transition from client to client.

Key Responsibilities:

• Communicate regularly with the regional teams and the Specialist Service team to ensure clients are obtaining required services
• Roster client services and amend as required
• Maintain client electronic records
• Engage in Continuous Improvement and Quality Framework development
• High attention to detail and data accuracy 
• High degree of drive and initiative
• Effective written and verbal communication skills to deliver excellent customer service
• Excellent administration and computer skills including proficiency with MS Office
• Experienced with Time and Attendance system Sandwai (desired)

What we want from you:

• Experience in a complex logistics or rostering environment
• Be resilient and ensure to be ‘part of the solution’
• Strive in a fast pace environment
• Excellent communication and interpersonal skills with experience liaising with people
• Provide a highly efficient service in regard to the distribution and maintenance of rosters using Sandwai software
• Provide timely and accurate monthly reports
• Be friendly, positive and are naturally able to build relationships that make a difference
• how empathy and treat others with integrity and respect

Benefits with Benetas:

• Competitive Salary (with salary packaging and meal & entertainment benefits)
• A safe and supportive work environment where people are valued and encouraged to share their ideas
• A strong learning culture where you are in the driver’s seat of your ongoing professional development
• Rewarding work that supports our clients to remain at home for longer and have a positive experience of ageing
• Working in a trusted and values based organisation focused on quality and growth

Benetas is dedicated to supporting older Victorians, their friends and carers, through a range of aged care and in-home services. We care about our people’s health and wellbeing and invest significantly in their development. We respect and value differences and encourage people of all ages and backgrounds to apply. Benetas is a recognised leader in Gender Equality, having been awarded an Employer of Choice citation for 13 years in a row.

Applications will be considered on an ongoing basis, therefore you are encouraged to apply as soon as possible.

To view the position description and apply for this position, please submit your cover letter and resume via this post, or via https://www.benetas.com.au/careers

Benetas may use video interviewing as part of our selection process. If shortlisted, you may receive an email invitation to complete an online video interview.

Applicants must have valid working rights and be willing to undergo a police check.

Regional Business Manager - Residential Services (Aged Care)

Hawthorn East | Permanent, full time | Benefit from salary packaging

• Leading not-for-profit, values based organisation
• High performance culture focused on providing a positive and fulfilling ageing experience
• Great Working Environment and Salary Sacrifice Benefits
• Exciting opportunity to work with an innovative team focused on quality client care

An exciting opportunity has arisen for a dynamic senior leader to join our Residential Services team in the position of Regional Business Manager - Residential Services.  Located at our Support Office in Hawthorn East, as well as with regular on site presence, this position supports the operations of seven (7) residential aged care services located across Metro Melbourne and Regional Victoria.

You will provide leadership and coaching to Residential Services Managers to assist them to deliver first class care and services to our residents and their families.  You will have strong business management skills to support these Managers in the operational, financial, and strategic management of their facilities.  In addition, you will drive significant business improvements and innovation across Benetas.

Your communication and relationship building skills with all stakeholders will ensure a consistent and positive environment with commitment to quality and continuous improvement. Your leadership will be evident through your ability to drive change; leading by example through your independent contributions and through your support of the wider Benetas team.

Benetas in a snapshot:

Benetas is a not for profit organisation dedicated to supporting older Victorians, their friends and carers, through a range of aged care, respite, in-home services and primary care.

The role:

• Oversee residential management objectives, drive performance, provide direction and support to ensure your managers achieve operational and financial targets.
• Drive continuous improvement projects to improve overall service delivery in Residential Services and participate in significant broader business projects across Benetas as required.

You will have:

• Significant residential aged care experience at management level across multiple aged care facilities.
• Current AHPRA registration as a Registered Nurse.
• Strong business and financial management skills with attention to detail and the ability to analyse and problem solve.
• Formal qualifications in management or related discipline, preferably at Masters Level, e.g. MBA, MHSM etc. (or comparable experience)
• Demonstrated leadership, emotional intelligence and change management experience.
• Experience in overseeing multiple operational businesses by leading and coaching several managers to continually improve their own leadership and management potential and performance.
• Demonstrable strengths in risk management, continuous improvement and quality systems.
• Strong personal organisational and prioritisation skills.
• The ability to build relationships across the organisation and influence key stakeholders.
• Demonstrable capability to engage with the older people and their families.

Benefits:

• Join Benetas during a time of exciting growth and development where you can influence the residential facilities we own, the services we provide and improve the daily lives of our residents.
• Work in a fast-paced and driven team who are focused on achieving improved business outcomes and quality of life outcomes for our clients.
• Raise the leadership bar by actively leading change and coaching managers to fulfil their leadership potential.
• A work environment where people are valued and encouraged to share their ideas.
• Working in a trusted and values based organisation focused on quality and growth.
• Competitive Salary (with salary packaging and meal & entertainment benefits).

Benetas is a not for profit organisation dedicated to supporting older Victorians, their friends and carers, through a range of aged care and in-home services. Benetas is committed to our reputation as a truly great place to work. We care about our people’s health and wellbeing and invest significantly in their development. We take pride in being a diverse and inclusive employer. We respect and value differences and encourage people of all ages and backgrounds to apply. Benetas is a recognised leader in Gender Equality, having been awarded an Employer of Choice citation for 14 years in a row.

Please note we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

To view the position description and apply for this position, please submit your cover letter and resume at http://www.benetas.com.au/meet/join-team-benetas. 

Applicants must have valid working rights and be willing to undergo a police check.

Accounts Receivable Officer

Hawthorn East | Permanent, full time | Benefit from salary packaging

• Leading values based organisation in Hawthorn East
• High performance culture focused on providing a positive and fulfilling ageing experience
• Majority of staff say Benetas is ‘A truly great place to work!’

Benetas:

Benetas is a not for profit organisation dedicated to supporting older Victorians and their friends and carers through a range of services. Our services include a network of residential aged care homes, independent living villages, as well as respite and home care services. We also provide In Home Nursing services for people of all ages. We are proud of the significant impact we make to the community through our commitment to research and advocacy on behalf of older people as well as our One Wish program and Hardship fund. Benetas was founded by the Anglican Diocese of Melbourne in 1948.

The position:

We are seeking a full-time Accounts Receivable Officer to join our finance team. The primary focus of the role is to manage financial administration activities and resolve customer queries in a timely manner with attention to detail. If you are a high performer and want to work in a professional environment with a fantastic team, then look no further! This role would suit someone who interested in entry level accounts receivable. 

You will:

• Have sound understanding of basic accounting principles
• Demonstrated ability to resolve customer enquiries, both via telephone and email
• Manage financial administration activities, including but not limited to scanning and management of client files
• Develop effective relationships with internal and external stakeholders
• Demonstrate ability to work in a fast paced work environment while completing deadlines 

You are:

• Some experience in finance or accounts receivable in Aged Care industry is desirable
• Professional in your approach and committed to customer satisfaction
• Proficient in data entry with a high level of accuracy
• A good problem solver
• Experience in customer service with the ability to treat all clients in line with the Benetas values
• Highly organised and able to meet deadlines
• Great at communication, both verbally and in writing
• Friendly, positive and naturally able to build relationships
• Honest, helpful and dependable - a real team player! 

Your benefits:

• A safe and supportive work environment where people are valued and encouraged to share their ideas
• A strong learning culture where you are in the driver’s seat of your ongoing professional development
• Rewarding work that supports our clients to have a positive experience of ageing
• Working in a trusted and values based organisation focused on quality and growth
• Competitive Salary (with salary packaging and meal & entertainment benefits)

Benetas is a not for profit organisation dedicated to supporting older Victorians, their friends and carers, through a range of aged care and in-home services. Benetas is committed to our reputation as a truly great place to work. We care about our people’s health and wellbeing and invest significantly in their development. We take pride in being a diverse and inclusive employer. 

How to apply

Please note: we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity. To view the position description and apply for this position, please submit your cover letter and resume at http://www.benetas.com.au/meet/join-team-benetas.

For a confidential discussion please contact Lauren Fluxman (Finance Manager) on 8823 7900.

This position is not open for submissions by recruitment agencies.

Team Administrator

Frankston location - Full time permanent (Mon - Fri 9am to 5pm)

• Work for a Leading Not-for-Profit Organisation
• Great Working Environment and Salary Sacrifice Benefits

We currently have an exciting employment opportunity for a passionate and experienced Team Administrator to join our team at our Community Health & Care Office at Frankston. The successful candidate will join our close-knit Southern team.   This position is a permanent fulltime role.

Key Responsibilities:

• Being the first point of contact to our clients in  providing exceptional customer experience 
• Answering telephones and responding to emails, invoice processing, petty cash, general administrative tasks
• The promotion of the Benetas brand through maintaining a good rapport with internal and external customers

What we want from you:

• Be qualified in Business Administration or a related discipline (equivalent experience will be considered)
• Have the ability to provide excellent coordination and multi tasking 
• Be computer and technology savvy
• Provide timely and accurate management of records and invoices 
• Be friendly, positive and are naturally able to build relationships that make a difference
• Be honest, helpful and dependable - a great asset for our clients and the team
• Show empathy and treat others with integrity and respect
• Be resilient and ensure to be ‘part of the solution’
• Ability  to operate in a high pressure role
• Effective written and verbal communication skills to deliver excellent customer service

Benefits with Benetas:

• A safe and supportive work environment where people are valued and encouraged to share their ideas
• A strong learning culture where you are in the driver’s seat of your ongoing professional development
• Rewarding work that supports our clients to have a positive experience of ageing
• Working in a trusted and values based organisation focused on quality and growth
• Competitive Salary (with salary packaging and meal & entertainment benefits)

Benetas is dedicated to supporting older Victorians, their friends and carers, through a range of aged care and in-home services. We care about our people’s health and well-being and invest significantly in their development. We respect and value differences and encourage people of all ages and backgrounds to apply. Benetas is a recognized leader in Gender Equality, having been awarded an Employer of Choice citation for 13 years in a row.

Applications will be considered on an ongoing basis, therefore you are encouraged to apply as soon as possible.

To view the position description and apply for this position, please submit your cover letter and resume at https://www.benetas.com.au/careers

Applicants must have valid working rights and be willing to undergo a police check.

Project Manager - Community Health and Care Integration Project

Hawthorn East location - Benetas Support Office

• Are you a talented and dynamic Project Manager eager to lead a hands-on integration of two notable community business units?
• Are you skilled at leading significant operational change to align with strategic project outcomes?
• Do you strive for high performance and want to make a true difference in the services to our local communities? 

If you said yes to all of these questions, then look no further! 

About Benetas

Benetas is a not for profit organisation dedicated to supporting older Victorians, their friends and carers, through a range of aged care, respite, in-home services and primary care.

At the heart of the recently launched Benetas Next Generation Strategy 2025 is a number of key strategic outcomes, of which one is to deliver an integrated and exceptional customer experience. As a result the Community Health and Care (CHC) teams are undergoing significant transformation to support employees to genuinely care and help our customers live meaningful lives, meet their individual needs and grow meaningful connections - together with guiding customers to make the best choices in relation to their health and care needs.

Your experience in streamlining, systems implementation and people change initiatives will serve you well in this very exciting and challenging role.

The Position:

Reporting to the General Manager, Community Health & Care, this full time 6 month contract role will lead the successful implementation of the streamlined and integrated CHC service model that:

• Creates a positive customer experience by redesigning business systems and processes;
• Ensures customer-focused organisational structure that enables employees to achieve their customer experience goal;
• Co-designs a model of streamlined processes and roles that support improved customer experience;
• Ensures management and administrative teams are clear on their roles and their contribution to exceptional customer experience; and
• Achieves a unified, integrated Community Health and Care team.

In doing so you will take a detailed dive into the current state to unpack, navigate and recommend suitable future state options for a sustainable and scalable integrated service model.

As the Project Manager, you will be comfortable operating at both the strategic and operational levels and positively engage and influence various stakeholders from the executive and senior leadership teams to front line and administrative employees.

Your solutions focused can-do attitude, with an appetite for navigating operational projects will see you shaping the successful future of a crucial part of Benetas services. The ideal candidate will have extensive experience in leading and navigating streamlining and major change projects within Not for Profit, Aged Care, Community or Health related industry.

You will be predominately based at our collaborative and friendly Support Office in Hawthorn East as well as on site to build stakeholder engagement.

This position will:

• Partner with business leaders to identify improvement opportunities
• Lead the project justification activity and engage regularly with project sponsors to review progress
• Drive the acceptance of change
• Influence, collaborate and build consensus with stakeholders to arrive at decisions.
• Translate business needs into a clear and measurable scope of work, which is aligned to the governance framework objectives.

You will:

• Have extensive experience in the implementation of significant strategic initiatives with demonstrated capability navigating operational details
• Have sophisticated expertise in the development and implementation of project plans through rigorous project management methodology, including stakeholder management, consultation and communication skills
• Have very strong business acumen and improvement mind-set
• Qualifications in project management and/or process improvement is strongly preferred
• Have a proven ability to lead, engage and influence to achieve personal and professional goals
• Bring a positive, proactive and collaborative an attitude that is open to different approaches to achieving outcomes and improve project outcomes
• Be a strategic thinker with an organisational and team approach

 Benefits:

• A safe and supportive work environment where people are valued and encouraged to share their ideas
• Competitive Salary and access to salary packaging benefits of general living expenses up to $15,900 and Meal & entertainment up to $2,650 per year
• A strong learning culture where you are in the driver’s seat of your ongoing professional development
• Rewarding work that supports our clients to have a positive experience of ageing
• Working in a trusted and values based organisation focused on quality and growth

Benetas is also committed to our reputation as a truly great place to work. We care about our people’s health and well being and invest significantly in their development. We take pride in being a diverse and inclusive employer. We respect and value differences and encourage people of all ages and backgrounds to apply. Benetas is a recognized leader in Gender Equality, having been awarded an Employer of Choice citation for 13 years in a row.

How to Apply

To view the position description and apply for this position, please submit your cover letter and resume at http://www.benetas.com.au/meet/join-team-benetas

To apply for this position, please click apply now option where you will be redirected to the Benetas Careers page.  We are eager to commence the shortlisting process and therefore encourage you to apply at your earliest opportunity.

For a confidential discussion please contact Stephanie Martiniano, Executive Assistant to Veronica Jamison, General Manager – Community Health and Care on 03 8823 7900.

Benetas is an Equal Opportunity Employer and we value a diverse and inclusive workforce. We encourage women and men of all ages and backgrounds to apply.

Applicants must have valid working rights and be willing to undergo a police check.

• Work for a Leading Not-for-Profit Organisation
• Great Working Environment and Salary Sacrifice Benefits
• Permanent Part time - 24 hours per fortnight
• Central Camberwell Location

We currently have an exciting employment opportunity for a passionate and experienced Personal Care Worker to join our team at our magnificent heritage listed “Tara” mansion in the heart of Camberwell.

This is a permanent part time position working the following shifts each fortnight:

• Week 1: 16.00 - 20.00 - Monday and Tuesday
• Week 2: 16.00 - 20.00 - Wednesday, Thursday, Friday and Sunday

The successful applicant should also be available to pick up additional shifts each fortnight.

The primary responsibilities of the position include:

• Assisting with medication safely within designated scope
• Maintaining a clean, warm, tidy and comfortable living environment within the apartments
• Delivering domestic care including personal care, simple cleaning, linen service and food preparation
• Confident uses of technology to input, read and extract resident information
• Observing, documenting and reporting changes in resident wellbeing and care environments
• Showing sound judgement and knows when to escalate issues to clinicians
• Working well in a team environment 

To be successful in this position, you will demonstrate:

• Minimum Certificate III in Individual Care or equivalent
• Endorsed to administer medication (required)
• Excellent verbal and written communication skills
• A friendly, positive attitude and emphasis on client-focused behaviour
• A natural ability to build relationships that make a difference
• Honesty, helpfulness and dependability - making you a great asset for the team
• Willingness to learn, develop and take on new challenges
• Empathy and focus on treating others with dignity and respect
• Willingness to undergo a police check

Benefits:

• A safe and supportive work environment where people are valued and encouraged to share their ideas
• A strong learning culture where you are in the driver’s seat of your ongoing professional development
• Rewarding work that supports our clients to have a positive experience of ageing
• Competitive Salary (with salary packaging and meal & entertainment benefits)
• Working in a trusted and values based organisation focused on quality and growth

Benetas is dedicated to supporting older Victorians, their friends and carers, through a range of aged care and in-home services. We care about our people’s health and wellbeing and invest significantly in their development. We respect and value differences and encourage people of all ages and backgrounds to apply. Benetas is a recognised leader in Gender Equality, having been awarded an Employer of Choice citation for 13 years in a row.

Please note, Benetas rosters according to operational requirements, which may include shifts up to 10 hours in length.

How to apply

To view the position description and apply for this position, please submit your cover letter and resume at http://www.benetas.com.au/meet/join-team-benetas. 

Please note we may consider applications on an ongoing basis and therefore encourage you to apply at your earliest opportunity.

Applicants must have valid working rights and be willing to undergo a police check.